Providing Quality Customer Service a Top Priority at The Landings Association

By Lynn Lewis - lynnl@landings.org
Communications Manager

Meeting the needs of residents in a timely manner always has been a top priority at The Landings Association. But just like any other business, there are extremely busy times that make quick service a challenge.

Although the number of walk-in customers at The Landings Association varies from day-to-day, especially during this time of COVID-19, it is pretty much a constant that things will be busier during the morning hours, according to Community Relations Representatives Ashley Lloyd and Megan Weathers.

“That is the time of day that the majority of our commercial customers come in to renew their yearly work RFIDs,” Lloyd said. “All of our yearly commercial RFIDs expire one year from the date of purchase. For example, everyone who purchased last January will need to renew their tags this January.”

By no means does this mean that residents get lost in the shuffle or cast aside, Weathers said. In fact, she said much of what residents need is quick and easy to handle if they know what paperwork to bring with them.

“The majority of residential walk-ins are due to adding or deleting vehicles or requesting Frequent Visitor access tags for family and friends,” she said. “Adding a vehicle is very simple if residents have their ownership documentation, such as Bill of Sale, Lease Agreement, or Car Registration. It does not matter if residents do not yet have their new registration or if the vehicle is registered in another state; they still are entitled to an RFID. 

Weathers said the process to obtain a residential RFID has been streamlined and made even easier to accommodate those who don’t feel comfortable coming in-person to the Association during a pandemic. 

“If a resident would rather not coming in the building, all they have to do is visit our website and fill out a form (www.landings.org/residential-rfid-new-vehicle-application). They can upload a photo of their proof of registration, and we will add the new vehicle to their record. We will let them know via email when to head to the Main Gate to have the RFID placed on the vehicle. In the case of a new car without a license plate number, the RFID will be set to expire in 90 days. This gives the owner ample time to receive their new registration and serves as a reminder to contact The Landings Association’s office with this information (webmaster@landings.org or 912-598-2520).”

Obtaining Frequent Visitor tags also is a pain-free process once all the paperwork is in order. “Frequent Visitors must provide proof of insurance as well as car registration,” Weathers said. “There also is a registration form which we have in our office, or you can complete one online at www.landings.org/frequent-visitor-rfid-new-vehicle-or-renewal. Frequent Visitor RFIDs expire one year from the date of purchase.”

Residents are reminded that The Landings Association encourages residents to preauthorize visitors as permanent guests. To preauthorize a permanent guest, visit GateAccess.net > Enter TLA for the Community Code > your primary email address (email address must be on file with TLA) > password (your gate pass PIN) > Guest List tab. Or call the Main Gate (598-1982).

Other services Community Relations Representatives are happy to assist residents with include, but are not limited to, the following:

  • Notary Services - Please bring photo identification. Remember, you must sign the paperwork in the presence of the Notary. This service is provided as a courtesy to our residents and is free of charge. If you have multiple pages requiring a Notary and witnesses, please make an appointment by calling 912-598-2520 and speaking with a Community Relations Representative.
  • Dog Park Registration - To register, your dog must be at least four-months-old and up-to-date on all required vaccinations, specifically Bordatella, Rabies, and DHLP/Parvo. You can register online (www.landings.org/dog-park-registration) or stop by the office. You must bring proof of vaccinations with you at the time of registration. Learn more at www.landings.org/dog-park.
  • RV/Storage Rentals - You can learn more online (www.landings.org/storage-yards).
  • Sunset Pavilion Rentals - You can learn more about this amenity online (www.landings.org/sunset-pavilion). At the time of this article, all reservations have been suspended at this facility due to COVID-19 and the Georgia Governor’s mandate to limit gatherings to no more than 50 people.
  • Athletic Field Reservations - You can learn more about this amenity online (www.landings.org/athletic-facilities).
  • Message Board Submissions - www.landings.org/electronic-message-board-request.
  • Armed with the appropriate paperwork and a little patience, residents nearly always will leave the Association with a smile and a feeling of satisfaction, Lloyd said.

“We are here because of our residents, and we keep that in mind as we give them excellent customer service,” she said. “As with any business, there are rules that we cannot change, but we always do our best to be pleasant, professional, and as accommodating as possible.”