Tips for Navigating SeeClickFix

By Amber Capps - amberc@landings.org
Public Works Office Manager

As many of you know, for the past two years The Landings Association has been utilizing SeeClickFix, a free downloadable mobile app and web tool that has been customized for The Landings.

The platform provides staff with a centralized work request management system to assist in monitoring issues from creation to resolution, all while engaging residents throughout the process.

Residents can report issues and problems such as street light outages, damaged trees on common property, potholes, damaged mailboxes, and storm drain maintenance by providing pictures, locations, and descriptions of the issue. This pertinent information assists staff in completing jobs in a timely and efficient manner.

Once an issue is submitted, The Landings Association receives a notification via email. After receipt of the notification, we acknowledge the service request, assign it to the proper staff member, and update the request until it is completed. Residents, in turn, receive notifications along the way when the issue has been acknowledged, commented on, and closed.

If you have yet to create an account, there is no better time to do so than today! The mobile app is available for download on Android and iPhone by searching for The Landings Association in the respective app store. In addition to the mobile app, residents can send reports via the website (http://en.seeclickfix.com/landings-association) or by clicking Report an Issue/SeeClickFix on the Association’s homepage (www.landings.org).

Please click here to read an article outlining step-by-step instructions on how to report an issue utilizing The Landings Association’s website and the downloadable mobile app.